Of all the weeks for our CEO Laura Hertz to win the most prestigious award of her career, it happened to be the one week she couldn't be there to accept it.
Laura had just been named USC's 2026 Alumni Entrepreneur of the Year by the Marshall School of Business and the Greif Center — an honor previously given to Steve Jobs, Howard Schultz, and Snoop Dogg. The ceremony was set for the same week she and Chief Impact Officer Jenise Steverding were supposed to be on the ground in Ethiopia, visiting the cause partners and communities behind the gifts and charitable contributions we help our customers send every day.
We're a bootstrapped company, mindful of our responsibility to make our resources go as far as they can to do as much good as possible. We don't allocate budget to send people into the field often. When these trips happen, they matter—not in an abstract "it's good for morale" way, but in a very concrete way.
Sitting across from the women at Parker Clay's workshop, meeting people from the communities where newly installed water pumps provide safe water, seeing the actual faces behind a line item on an impact report—that changes how you run a company. It sharpens decisions. It makes the work feel less like commerce and more like what it is.
Laura had a choice: stay at home in Los Angeles for one of the biggest professional honors of her career, or keep the trip that took months to plan and might not come around again for a while.
She went to Ethiopia, recording her acceptance video in a family member's back yard the day before she flew. It wasn't really a hard decision—but it was a real one. And honestly, it captures something about how we try to operate that's easier to show than to explain.










